i have to vent about the *&@#$%^&*'in world we live in today...the service industry these days is something you could write a book about...people today all walk around like zombies or robots EXPECTING no less than mediocre to below mediocre service and products because we've all gotten so used to receiving it that we think its the norm.
like when you go somewhere (store, bank, etc...) and you find out when you get home that the product or whatever doesn't work, or the teller forgot to give it to you, or they got something wrong, or whatever the hell and YOU have to return at your time and expense to get it right...and usually you'll get a 'i apologize' if the teller's having an okay day... how many times has this happened to you and the person on the other end had offered some sort of compensation for THEIR mistake? ie free product, etc...?
when i used to be a manager, if a customer would later tell me whether it was in person or on the phone that one of us screwed up somehow, they would always get above and beyond compensated not only for our mistake, but for their time and expense for having to return to get it done right, and to get what their money paid for...
my favourite is grocery stores that scan the wrong price-SO MUCH MORE OFTEN THAN YOU WOULD LIKE TO THINK-so check those prices as they're being scanned because the price errors are always to the store's benefits...not yours...and someone like me who has enough food in her house to survive an armeggedon, so only buys discounted items, would totally notice...i remember once buying something at the grocery store along with other items that probably costed something under 5$, and when she gave me the total, i knew something was wrong (i wasn't paying that much attention to the individual scans)...anyways, turned out one of the products scanned for 55.00 and some sense-a 50.00 bonus for the store!! wow..imagine that...and i wish i had a camera for the cashier's 'irritated' reaction that i was somehow 'wasting' her time having to double check the bill, even upon finding out i was just about to get jipped 50 bucks...but no, go ahead, a national grocer needs it more than i do...
back to when i was on the other side of the fence, the lucky customer that would complain about a mistake we made would get much more than they bargained for-not only the correct product or service back, but loads of shit on top of that for their trouble...what the hell is wrong with that and why the hell doesn't anyone do that anymore (somehow, i think in the old days of ma and pa businesses, it was the norm)
anyways, there are so many important issues out there, so why am i taking the time to gab about this is i'm so f***in tired of having mistaken or wrong or terrible service happen to me probably about 95% of the time, literally...and i've never been delightfully compensated...ever
...
if businesses want to stick out in the minds of all of us mediocre-expecting robots, all they would have to do is one little thing above and beyond and we would be totally blown away-and i mean something really insignificant...like maybe..."i'm very sorry madam/sir...please accept this product/service on us due to our error and to your lost time and irritation because of it'...
geez...what a friggin concept...
